FAQ

ESD-safe, anti-static materials built for handling and storing populated and unpopulated PCB assemblies. Depending on the series that means conductive plastic, aluminum and spring steel; the 300 °C high temperature series is all aluminum.

No. We stock a fixed catalog of standard sizes that cover the most common board dimensions in aerospace, automotive, medical and contract manufacturing. Not sure which size fits your boards? Send the dimensions and we confirm the right model before you order.

Rack orders placed on PCBRacks.com before 12:00 PM PST ship the same business day, subject to stock. Orders placed after 12:00 PM PST, or for items temporarily out of stock, ship the next business day.

Yes, on rack orders of $1,500 or more. Below that, shipping is calculated at checkout and paid by the buyer.

Racks are warranted to be free of defects at delivery. If yours arrives damaged, defective or not what you ordered, tell us within 48 hours with photos and we replace it once at no charge; you cover return shipping of the defective item. Normal wear from production use is not a defect. Wear parts are stocked in the USA as spares.

All sales are final, but exchanges are available within 14 calendar days of delivery for unused racks in original packaging. Buyer covers shipping both ways. Full details are in our Returns and Warranty Policy.

Lead time scales with quantity: 1 to 2 units ship in 2 to 4 weeks, 3 to 5 units in 3 to 5 weeks, and 6 to 10 units in 4 to 6 weeks. For more than 10 units, contact info@pcbracks.com for a custom estimate.

No, and none is needed. Every machine is designed for out-of-the-box operation and ships with a complete operation manual. If a question comes up during setup, an engineer is an email away.

Every depaneler carries a 1-year warranty from the date of delivery covering defects in materials and workmanship under normal operation. Wear items such as cutting blades are excluded; they are consumables and sold as spares.

All sales are final. Exchanges are possible case by case, approved in writing, within 14 calendar days of delivery, for unused machines in original packaging. Buyer covers shipping both ways.

No. Every unit is sold new. If you want to validate cut quality first, send us a sample board profile and we will tell you exactly which machine and blade fit it.

No. Machine freight is quoted individually and paid by the buyer. You see the quote before you commit.

No minimum quantity; a single rack is a fine order. Checkout does have a $250 minimum order value. For volume pricing, ask us.

Every payment method Shopify supports, including major credit cards. Approved returning customers can also buy on Net 30 terms.

Yes, worldwide. International orders ship EXW from the US; the buyer arranges and pays freight, duties and import taxes.

Send your board size, process temperature and throughput to info@pcbracks.com, or ask Sam on any page. We confirm the exact part number before you order, so nothing ships wrong.