What is covered, what is not, and how to file a claim. Three parts: racks and handling products, depaneling equipment, and the general terms that apply to every order.
Part 1 · PCB racks and handling products
Warranty
Magazine racks, universal racks, and handling products are warranted to be free of defects in materials and workmanship at the time of delivery. Racks are consumable products in daily production use and carry no ongoing standard warranty beyond that. If your item arrives damaged, defective, or not matching the product ordered, PCBRacks.com will issue a one-time replacement at no charge. Buyer must notify PCBRacks.com within 48 hours of delivery with photographic evidence of the damage or defect. Replacement will not be processed without photos. Buyer is responsible for return shipping of the defective item.
The sole remedy for a confirmed defect is repair or replacement of the affected item at PCBRacks.com's discretion. Wear resulting from normal production use, including slots, belts, gears, panels, and other consumable elements, is not a defect and is excluded from coverage. Replacement wear parts are sold as spares while a product remains in the catalog.
PCBRacks.com is not responsible for damage caused by improper use, modification, exposure to chemicals not specified for use with the product, overloading beyond rated capacity, or normal wear and tear. Warranty claims are limited to replacement of the defective item only. PCBRacks.com will not reimburse labor costs, production downtime, installation costs, or any other expense incurred as a result of a defective product.
Returns
Returns are accepted within 15 days of delivery on magazine racks, universal racks, PCB holders, ESD turntables, spares, kits, blades and bundles. Items must be unused, in resalable condition, and returned in their original packaging with all parts included. Request a return authorization from info@pcbracks.com before shipping anything back; items received without one cannot be processed. Shipping is paid by the buyer in both directions, including on defect and warranty returns. Original outbound shipping is not refunded. Once the item is received and inspected, the purchase price is refunded to the original payment method. Quote-only depaneling machines and their starter kits are excluded and are covered in Part 2.
Exchanges
Exchanges are available within 15 calendar days of delivery. Item must be unused, in original packaging, and in resalable condition. Buyer covers shipping both ways. Exchange requests must be submitted in writing to info@pcbracks.com. PCBRacks.com reserves the right to deny any exchange request if the product does not meet the above conditions. No exchanges will be processed after 15 calendar days from the delivery date. Exchanges are limited to one per original order line item.
Part 2 · PCB depaneling equipment
Warranty
All depaneling equipment is covered by a 1-year warranty beginning on the date of confirmed delivery. This warranty covers defects in materials and workmanship under normal operating conditions as described in the operation manual provided with each unit. Wear items, including but not limited to cutting blades, scoring wheels, guide rails, and any component subject to routine replacement during normal use, are expressly excluded from warranty coverage.
Warranty claims must be submitted in writing to info@pcbracks.com with a description of the issue, photos or video of the defect, serial number, and proof of purchase. PCBRacks.com will determine, at its sole discretion, whether the claim qualifies for warranty repair or replacement. If PCBRacks.com determines the unit must be returned for inspection, buyer covers shipping in both directions, both to PCBRacks.com and for the return of the repaired or replaced unit.
Warranty is void if the equipment has been opened, serviced, or repaired by anyone other than PCBRacks.com or a PCBRacks.com-authorized representative. Warranty is void if the equipment has been operated outside the specifications outlined in the operation manual, including but not limited to an air supply outside the rated pressure, exceeding rated PCB thickness, or use in environments outside stated operating temperature and humidity ranges. PCBRacks.com is not responsible for equipment damage caused by misuse, unauthorized modification, an improper or contaminated air supply, neglect, accidents, acts of nature, or failure to follow the operation manual.
Warranty coverage is non-transferable. It applies only to the original purchasing entity and the original installation location. Warranty claims are limited to repair or replacement of the defective unit at PCBRacks.com's sole discretion. PCBRacks.com will not reimburse labor costs, production downtime, lost revenue, installation costs, removal costs, freight costs associated with the buyer's end product, or any other direct or indirect expense incurred as a result of a warranty claim.
Returns
Depaneling machines and starter kits are not returnable for change of mind, application fit, or sizing. A return is accepted only for a confirmed manufacturing defect, handled under the warranty above. Shipping is paid by the buyer in both directions, including on a confirmed defect. Contact info@pcbracks.com for a return authorization before returning any equipment; units received without one cannot be processed.
Exchanges
Exchanges are available on a case-by-case basis and must be approved in writing by PCBRacks.com prior to shipment of the exchange unit. Buyer covers shipping both ways. Equipment must be unused, in original packaging, and in the same condition as delivered. Exchange requests must be submitted within 15 calendar days of delivery. No exchanges will be processed after 15 calendar days from the delivery date.
Part 3 · General terms for all orders
These terms apply to every order. They live in one place, our Terms of Service, so there is only one version:
- Inspection and acceptance: report damage, shortage or a wrong item in writing within 48 hours of delivery, with photos, and keep the original packaging.
- Shipping, delivery and risk of loss
- Order cancellations
- Pricing and payment terms
- Taxes, duties and import fees
- Product recalls and product discontinuation
- Process outcomes, operator error and misuse
- Limitation of liability
- Indemnification
Partial shipments and backorders
PCBRacks.com reserves the right to fulfill orders in partial shipments. Each partial shipment will be invoiced separately and payment is due per the terms on each invoice. Backorders will be communicated in writing with an estimated ship date. Buyer may not cancel backordered items once production has begun.
Order accuracy
Buyer is solely responsible for verifying all product specifications, quantities, and shipping details at the time of order placement. PCBRacks.com is not responsible for errors in orders placed by the buyer, including incorrect part numbers, quantities, or shipping addresses. Orders placed with incorrect information will be subject to standard exchange and shipping policies.
Everything else
Product suitability and compliance, export controls, pricing confidentiality, unauthorized representations, intellectual property, force majeure, chargebacks, dispute resolution, governing law, severability, and the entire-agreement clause are governed by our Terms of Service, which apply to every order and are incorporated into this policy by reference. This policy may be updated at any time; the version in effect at the time of order placement governs that transaction.